Please take a look at the FAQs for any questions you may have; if you can't find an answer to your query, you can reach out to us using the form below.
If you’ve just placed an order, please check your inbox for a confirmation email with your order’s details. Following shortly will be another email with the files for your order attached. Both these emails are sent to the address provided during checkout, so please make sure you have access to it!
If you don’t see the emails, please check your spam/junk folder as well.
If you need more help, you can send me an email using the form on the right any time. 🙂
For Embroidery files, we provide 8 formats: PES, ART, DST, CND, EXP, JEF, HUS, and XXX; some designs don’t work well with .HUS & .XXX, in this case those formats are omitted. If you’ve made a purchase but haven’t received the format you need, please reach out to me and I will fix it or refund your purchase.
For SVG / Vector files, we provide 5 formats: SVG, AI, EPS, PNG, and PDF. These 5 formats are the most common in the industry and any one will suffice for any application.
We provide all embroidery files in 3 sizes:
- 4x4in hoop.
- 5x7in hoop.
- 6x10in hoop.
You can use the form on the right to send me an email! I usually reply within hours, all days of the week.
Contact Phone: We do not have a support helpline; please email us and we’ll get back to you within a few hours.
Maharashtra – 411045